Vivo is a mobile app that was created to make customer service easier for Vivo customers. It is also a platform that showcases Vivo's services and benefits. The app allows customers to manage their mobile, TV, internet, and landline services all in one place. It also provides exclusive benefits and keeps customers up-to-date with the latest news.

With Vivo, customers can view the details and benefits of their mobile or home services plan, check their current and past bills, mark a bill as paid, and activate automatic debit and digital billing. The app also offers quick and easy technical support, including the ability to schedule a technical visit for TV, internet, and landline services. Customers can also manage their plan's included apps or contracted apps.

For Vivo mobile customers, the app allows them to track their internet usage, share internet with contacts, check their credit balance and consumption history, renew or activate promotions, and recharge their account with bonus incentives. Customers can also schedule appointments at a Vivo store through the app.

For Vivo Family customers, the app offers additional features such as managing and distributing internet usage among the titular and dependent lines, authorizing or blocking the purchase of additional packages per line, and viewing individual internet usage for all lines on the plan. However, only the titular line can make new configurations and manage the plan.

Overall, Vivo is a comprehensive app that simplifies the management of Vivo services for customers. It provides a range of features and benefits that make it a valuable tool for anyone using Vivo's mobile, TV, internet, or landline services.