With the new mobile device support feature, users can now receive technical remote support for their mobile devices from any Windows or Mac computer. Technicians can chat with users, transfer files, view device information, stop processes, push and pull Wi-Fi settings, and even remotely control the device. The feature is available for a wide range of devices, including Samsung, Sony, Asus, Lenovo, HTC, LG, ZTE, Huawei, Alcatel One Touch / TCL, and more. The connection is secured with 256 Bit AES Session Encoding, ensuring the safety of confidential information.

To use the feature, users need to download and launch the app, while the support technician needs to install and start the TeamViewer full version on their computer. Users then pass their ID to the technician, who can access the device remotely. Sony devices require the Device Administrator permission to use the feature.

Overall, the mobile device support feature makes it easier for users to troubleshoot their devices. With the ability to remotely control the device, technicians can access the device as if it were in their own hands, making it easier to diagnose and fix issues. The feature is available for a wide range of devices, and the connection is secured with 256 Bit AES Session Encoding, ensuring the safety of confidential information.

The feature also includes a range of other useful tools, such as the ability to view system diagnostic information, take real-time screenshots of the device, and store confidential information into the device clipboard. The app is easy to use, and the quick guide provides step-by-step instructions for users and technicians. Overall, the mobile device support feature is a valuable tool for anyone who needs technical support for their mobile device.