The PC Health app offers access to a network of healthcare providers, including nurses, dietitians, doctors, and specialists. Users can receive free advice and support from registered nurses and dietitians, as well as book appointments for physiotherapy and rehabilitative services. The app also provides a personalized health journey with daily activities, content, and support tailored to individual needs. Additionally, users can earn PC Optimum points for completing daily activities and make purchases from the exclusive health and wellness shop, earning points on eligible products and services.

To use the app, users need to sign in with their PC id account, which is a universal login used across various Shoppers Drug Mart and Loblaws online platforms. The privacy and security of user information are prioritized, with measures such as multi-factor authentication, encryption, and monitoring in place to protect personal data. The app's services and features are governed by the Loblaw Companies Limited Privacy Policy, which outlines how personal information will be collected, used, and shared.

It is important to note that consultations with doctors and healthcare providers may not be covered by all government health plans in Canada, and the availability of services may vary by province. The PC Optimum points program is available to valid members on eligible purchases through the PC Health Shop, excluding pharmacy-related products and services and non-PC Optimum program participating third-party products and services. Membership to the PC Optimum program is free. The app does not diagnose, treat, mitigate, or prevent diseases or disorders.