The Enterprise Service Management (ESM) mobile app serves as the mobile counterpart to Service Management Automation, offering a range of functionalities for both end-users and agent users. End-users can utilize the app to search for service or support offerings, create new requests, approve or deny request approvals, and more. The app also supports smart ticketing and Virtual Agent assistance, allowing for efficient service management on the go. Additionally, users can easily switch between different tenants to access relevant information.

Agent users can leverage the ESM mobile app to efficiently handle service requests and incidents. They can search for specific requests, incidents, people, and knowledge articles, as well as update detailed information and post comments on requests or incidents. The app enables agents to view and manage tasks and incidents in a personalized manner, with the ability to filter lists based on criteria such as priority. Furthermore, agents can add solutions to requests or incidents and easily contact individuals through the app.

To access the full details of the latest release of the ESM mobile app, users are directed to refer to the OpenText online documentation for Release Notes. It is important to note that the app requires connectivity to the OpenText Service Management Automation Suite. Activation of the mobile app can be done by scanning a QR code from the company's Service Management Automation Service Portal website or by contacting the IT administrator for an activation URL. This ensures seamless integration and access to the app's features for users within the organization.