The My BIGLOBE app is designed for users to check their BIGLOBE usage fees, usage details, and BIGLOBE Mobile data usage. New users may encounter issues where buttons are not displayed on the introduction screen of the "Bipple Circle" after logging in. This can be resolved by adjusting the font size settings on the device to a smaller size before relaunching the app.

For inquiries or feedback regarding the app or BIGLOBE services, users can contact support through the app's menu under "Inquiries and Bug Reports." It is important to note that with the April update, the login function using SIM card authentication will be removed, and after May 11th, logging in with SIM card authentication will no longer be available. Users are advised to switch to logging in with a BIGLOBE ID promptly.

The My BIGLOBE app offers convenient features such as checking usage fees, accessing G Point balances, monitoring BIGLOBE Mobile data usage, and easily navigating to member support pages and mobile service procedures. Users may encounter a message about a non-BIGLOBE Mobile SIM card right after activating the app, which should resolve within half a day to a day. Authentication using a SIM card requires inserting a BIGLOBE SIM card into the device for accurate data retrieval.