Hamrah-e-Aval offers a wide range of online services to all its subscribers through the My Hamrah-e-Aval mobile application. Users can view and manage their desired services, including managing their SIM cards, paying bills, and viewing payment history. They can also increase their credit limit to prevent disconnection, especially when using international roaming. The app allows users to view their credit balance, purchase different types of credit, and view their previous credit purchase history. Additionally, users can use the emergency chat service for credit subscribers.

The app also allows users to manage all their active packages, including internet, call, and messaging packages, and activate any of the packages offered by Hamrah-e-Aval. Users can also benefit from various incentive plans, such as birthday gifts, payment acceleration gifts, and periodic and special occasion gifts. They can also join the Hamrah-e-Aval customer club and benefit from exciting and engaging incentive plans. The app also provides users with a summary of their line usage and allows them to transfer credit from permanent and credit lines to credit lines.

Users can also purchase modems and SIM cards, convert credit SIM cards to permanent ones, and disconnect and connect lines and revoke SIM card ownership. They can also activate and deactivate roaming, call barring, voicemail, call and messaging restrictions, and advertising and information messages. The app allows users to view and search for their active and waiting tones and activate or deactivate them. Users can also view their active content services and search for available content services and activate or deactivate them. The app also provides users with information on nearby service centers, internet coverage status on the map, and internet speed testing.

Users can contact customer support through the app via call, SMS, or email, participate in surveys, provide feedback and suggestions, manage their active sessions, and use biometric login to access the app.