El Pollo Loco offers a membership program called Familia that provides personalized offers, birthday rewards, and exclusive access to content, experiences, and new menu items. By joining the Familia and using the El Pollo Loco app, customers can earn points with every qualified food and beverage purchase to redeem for free food. The app also allows users to conveniently order from the menu, save their favorites, pay in advance, request delivery, order catering, view tier status, and earn and redeem points for free food. Whether customers choose to pick up their online orders or have them delivered, the app provides a convenient and efficient way to enjoy El Pollo Loco's offerings.

The El Pollo Loco app offers a range of features that enhance the customer experience. Users can easily browse the menu, save their favorite items, and place orders directly from their mobile devices. The app also allows customers to pay in advance, saving time and ensuring a smooth transaction. Additionally, users can request delivery, either skipping the line for pick-up or having their orders delivered directly to their door. This flexibility and convenience make it easy for customers to enjoy El Pollo Loco's delicious food whenever and wherever they want.

One of the key benefits of using the El Pollo Loco app is the opportunity to earn and redeem points for free food. With every qualified food and beverage purchase, customers accumulate points that can be used to redeem rewards. As customers earn more points, they can climb up the Loco Tiers, starting as a Pollito and working their way up to a Pollo Loco. This loyalty program incentivizes customers to continue enjoying El Pollo Loco's offerings while being rewarded for their loyalty.