The ConnectNetwork mobile app offers a convenient way to access a variety of services tailored to meet the needs of users with loved ones in correctional facilities. Users can easily create and manage their ConnectNetwork account through the app, enabling them to handle tasks such as making deposits into different accounts, sending messages, photos, and videos to inmates, and utilizing the Walk-In-Retail feature as an alternative payment method to credit cards. The app serves as a one-stop platform for managing various aspects of communication and financial transactions related to inmate support.

The app's functionality is designed to cater to the specific features available at each facility, ensuring that users can access services relevant to their inmate's situation. By adding the inmate to their account, users can unlock a range of features that may include managing ConnectNetwork account details, making payments and deposits for services like AdvancePay Phone, Trust Fund for inmate accounts, PIN Debit for inmate phone services, Debit Link for tablet services, and the new Walk-In-Retail option for cash payments. This tailored approach allows users to navigate the app efficiently and utilize the services that are applicable to their circumstances.

In addition to managing account information and financial transactions, the ConnectNetwork app facilitates communication through messaging capabilities. Users can access their messaging inbox, compose and send messages, save drafts for later, and purchase message credits using their credit or debit card. The app also supports the attachment of photos or videos to messages, enhancing the communication experience between users and inmates. Depending on the facility's policies, users may have the option to send credits to receive a reply, further streamlining the messaging process and fostering connections between individuals inside and outside correctional facilities.