The Old Spaghetti Factory app provides a convenient way to order pick-up or delivery while also offering the opportunity to join OSF Rewards. By becoming a member, users can earn reward points known as "Trolley Tickets" for every purchase made through the app. These Trolley Tickets can be redeemed for discounts and free food, making the dining experience more rewarding. Additionally, app users can enjoy personalized surprise offers, early access to new menu items, exclusive birthday offers, and in-app only bonuses throughout the year.

Through the app, users can easily place orders for delivery or pick-up, with the option to save past orders and favorite items for quick re-ordering. The app also allows for the purchase of gift cards, saving favorite locations, accessing nutritional and allergen information, leaving reviews, and contacting customer support. Users can also scan coupons, make reservations, and request catering information directly through the app, enhancing the overall dining experience and convenience for customers.

It's important to note that Trolley Tickets can only be earned at participating Old Spaghetti Factory locations in the USA and through purchases on the official website. These reward points are non-transferable and have no cash value. The Old Spaghetti Factory emphasizes privacy protection and compliance with its Privacy Policy, ensuring the security and confidentiality of users' information. For more details on terms and conditions, as well as information processing practices, users can refer to the Privacy Policy available within the app.