The Orange et moi application offers users the convenience of tracking their consumption details, managing bills, packages, options, and equipment for mobile, internet, TV, and telephone contracts. In case of queries or issues, the Help section provides online solutions and enables users to chat with an Orange advisor. Additionally, the app assists in locating nearby Orange stores for in-person assistance and appointment scheduling.
Users can benefit from various features with Orange et moi, such as order tracking, consumption monitoring across all services, bill viewing, payment processing, updating banking details, changing payment methods, altering offers or mobile phones, subscribing or canceling options, topping up mobile credit, accessing international rates, managing emergency services like PUK code, line suspension, and more. The app also allows remote control of Livebox services, troubleshooting of connected devices, and communication with advisors.
The Orange et moi app is compatible with mobile or tablet accessibility options and offers a dark mode for reduced eye strain and improved battery life. Users can contribute to network coverage improvement by sharing technical network data. The app prioritizes privacy by explaining permissions and data control in the "Privacy and Confidentiality" section. Users are encouraged to share feedback through store reviews, and it's highlighted that the app is free to download and use for Orange France individual customers with mobile or internet subscriptions.