Hydro-Québec offers a free app that allows customers to manage their accounts and electricity usage. With the app, customers can manage their monthly installment under the Equalized Payments Plan (EPP) to reflect their actual consumption. They can also sign up for alerts when they use more electricity than expected, when their bill is ready, or to get a bill payment reminder. The app allows customers to view and pay their latest bill directly and view their billing history from the last two years.
In addition to managing their accounts, customers can use the app to monitor their electricity usage. The app provides hourly, daily, monthly, and yearly data on electricity use. Customers can see a breakdown of their consumption by usage, billing period, or yearly. They can also compare their home's energy performance to that of households similar to theirs and receive personalized recommendations to reduce their electricity consumption and bill. The app also allows customers to adjust their monthly payment to reflect their actual consumption.
The app also includes an outage tracker feature that allows customers to view outages and planned service interruptions on an interactive map. Customers can report an outage at an address associated with their account, whether or not they are signed in to their account. They can track the service status of any addresses linked to their account and add locations they would like to track. In the event of an outage or planned service interruption, customers can track the development of the situation in near-real time and find out when service will be restored. They can also receive alerts when service is restored or when a service interruption is planned.
Overall, Hydro-Québec's free app provides customers with a convenient way to manage their accounts and monitor their electricity usage. The app's features allow customers to stay on top of their bills, adjust their payments to reflect their actual consumption, and receive alerts about outages and service interruptions. The app also provides customers with personalized recommendations to reduce their electricity consumption and bill.